Shipping policy

DELIVERY

 

What countries can you ship to ?

Alexandria website ships to residential and business addresses within the United States, Canada, and Rest of World. For sales in France, Japan, throughout Europe, please note that there is automatically calculated shipping costs. Goods will be delivered according to their availability. 

Alexandria cannot change or alter the delivery method once shipped. You may schedule a delivery intercept for any reason to a residential or business address within North America for an additional cost after the first delivery attempt.

Alexandria recognizes that customs and border fees are considered a governmental matter. Alexandria cannot declare the value of a package as anything other than its retail value. We cannot mark Canadian shipments as gifts. Canadian orders - duties and taxes are included in the final purchase price.

How will my order be shipped to me?

We deliver to the United States and Canada with UPS from Monday to Friday, except public holidays. We deliver to Rest of World through DHL. 

Do you ship to PO boxes?

We can only ship to physical addresses. We do not ship to APO/DPO/PO Boxes/military addresses.

Can my order be shipped to an address other than the billing address?

You will have the option to enter a different shipping address at checkout.

Does Alexandria offer signature requirements upon delivery?

Please note that Alexandria will not be liable for any lost/stolen shipments that do not have a signature requirement. If you do not opt for the signature requirement, you risk absorbing the costs of a lost/stolen parcel.

I have not received my order. What should I do?

If your package does not show any progress after 48 hours of the shipment being created, please contact customer service by e-mail at contact@alexandriaworld.com.

My order was damaged in transit. What should I do?

If, upon delivery, you find that your order is damaged, contact Alexandria customer service right away. A customer service representative will provide you with the next steps towards resolution.

A product is missing in my order. What should I do?

It is not uncommon for certain orders to be split into separate shipments due to availability. Feel free to contact Alexandria customer service to clarify your shipment details.

I have received a defective product. What should I do?

Please contact Alexandria customer service as soon as possible for the next steps towards resolution.